Our contact details 

Name: Crysp Limited

Address: 27 Old Gloucester Street, London. WC1N 3AX

Phone Number: 0333 242 0887

E-mail: info@crysp.co.uk

The type of personal information we collect 

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (such as name and contact details)

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

In connection with an application for Crysp services

Via our contact form or via direct correspondence with you

In connection with marketing our services based upon your marketing preferences 

We may also receive personal information indirectly, from the following sources in the following scenarios:

Our onboarding due diligence checks may include checking with professional bodies, regulatory bodies, registers and sources in the public domain. 

We use the information that you have given us in order to manage your services with Crysp and to ensure our platform is being used in an intended manner. 

We may share this information with the following third parties:

We do not share your information with third parties at this time, other than our analytics providers which are detailed below:

Crysp website and analytical services we use;

Our website uses the following Google services: 

Google Analytics

Google Signals

Google Tag Manager 

We use these analytical tools to see how many visitors our website has, which pages are visited, time on page and other event metrics which may help us modify and improve our site visitor experience. 

Please check this Google link for more information. 

 https://policies.google.com/privacy?hl=en

Crysp uses the following Microsoft services to improve and review journey paths on our website

Please check this Microsoft link for more information 

https://privacy.microsoft.com/en-gb/privacystatement

We share the following information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

Lawful bases for processing your information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@crysp.co.uk    

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Primarily we process your information on the basis that you have provided your consent by agreeing to use our website, or via contacting us directly or using Crysp services which are subject to our standard terms of service. There may be occasional times when we process your information via another lawful basis. 

How we store your personal information 

Your information is securely stored. 

We keep digital and paper records for a minimum of 7 years. We will then have the right to dispose of your information by deleting digital records and securely destroying paper records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@crysp.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Crysp Limited

Salts Mill, 

Front Block, 

Office 1, 

Victoria Road, 

BD18 3LA

Or via email info@crysp.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

ICO Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk